Shipping policy

🚚 Shipping Policy

Thank you for shopping with TailHaven Pets. We are committed to delivering your order as efficiently and securely as possible.

Order Processing

🇺🇸 United States Orders

Processing Time: 3–8 Business Days

Shipping Time: 5–10 Business Days

🌎 International Orders

Processing Time: 30–40 Business Days

Shipping Time: 40–55 Business Days

Tracking Information

Once your order has been shipped, a tracking number will be sent to your email. Please allow a few business days for tracking updates to become available.

Delivery Delays

Delivery times are estimates and may be affected by:

Weather conditions
Customs inspections
Carrier delays
High order volumes
Peak holiday seasons

We appreciate your patience should unexpected delays occur.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order. TailHaven Pets is not responsible for orders delayed, lost, or returned due to incorrect address information provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible. Our support team will work with you to find a suitable solution.